Where can I get help with a gaming problem?

First, contact hebaji's 24/7 live chat — our team is ready to help in Bengali. You can also reach us by email at support@hebaji.cam with details of your situation. We will assist you with self-exclusion, setting limits, or any other steps you may need.

hebaji — Safe Gaming

Our Commitment to Responsible Gaming

Gaming at hebaji should be a source of enjoyment — not stress. We are always committed to ensuring your safety and a positive experience.

21+ For players aged 21 and above only

Why is Responsible Gaming Important?

Online gaming should be an entertaining activity that brings positive enjoyment to your life. However, for some players it can go beyond a habit and cause personal, family, or financial harm. hebaji believes that protecting every player is our responsibility.

We believe that building aware and responsible gaming habits is the key to an enjoyable experience. On this page we will share accurate information, practical tools, and the support you need so that you can always stay in control.

Remember: Gaming at hebaji is for players aged 21 and above only. Minors are strictly prohibited from accessing the platform and we enforce this firmly.

Important reminder: Gaming is not a reliable source of income. Do not place larger bets to try to recover lost money. The outcome of every game is entirely random and previous results do not determine future results.

Protection Tools and Features

Set Deposit Limits

Set a limit on how much money you deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires 24 hours' notice.

Daily Weekly Monthly

Time-Out

If you feel you need a short break, use the Time-Out feature. Temporarily pause your account for anywhere from 24 hours up to 6 weeks.

Temporary Break Flexible Duration

Self-Exclusion

If you want to step away from gaming for the long term, choose self-exclusion. You can exclude yourself for 6 months or permanently. Once this option is activated, it takes effect immediately.

6 Months+ Permanent Option

Loss Limit

Decide in advance the maximum amount you are willing to lose within a given period. Once you reach the set limit, gaming will stop automatically.

Automatic Protection

Activity History

You can view your complete gaming history, deposit and withdrawal records, and win/loss statistics at any time. Stay aware of your own habits.

Transparent Records

Minor Protection

Participation by minors at hebaji is strictly prohibited. An age verification process is in place. Keep your devices and passwords out of reach of children.

21+ Mandatory

Identify a Gaming Problem

Ask yourself the following questions. If the answer to more than one is "yes", please contact our support team.

Are you placing larger bets to try to recover money you have lost?

Are you having to lie to family or friends about your gaming?

Is gaming affecting your daily responsibilities or time with your family?

Are you spending money meant for bills, rent, or other essential expenses on gaming?

Do you feel restless or irritable when you try to stop gaming?

Are you gaming not for fun, but to reduce stress or improve your mood?

The Golden Rules of Responsible Gaming

Following these simple rules will keep gaming enjoyable at all times:

Set a Budget

Decide how much money you will spend before each session and stick to it. Stop playing when your budget runs out.

Stick to a Time Limit

Decide in advance how long you will play. Use a timer and take breaks.

Keep a Balance

Gaming should be a small part of your life. Give attention to your family, friends, work, and health.

Don't Play When You're Upset

Avoid gaming when you are stressed, sad, or angry. It is harder to make good decisions in that state.

Don't Hesitate to Ask for Help

If something feels wrong, contact our live chat right away. Asking for help takes courage.

Full List of Protection Tools

hebaji provides all of the following protection tools free of charge in your account. After logging in, activate them from "Account Settings".

Tool	When It Takes Effect	Reversal	Benefit
Deposit Limit	Immediately	Increase with 24 hours' notice	Prevents excessive deposits
Loss Limit	Immediately	Changes apply at the next cycle	Keeps losses under control
Bet Limit	Immediately	With 24 hours' notice	Controls individual bet size
Time-Out (Break)	Immediately	Automatic when period ends	Gives you a temporary break
Self-Exclusion	Immediately	After a minimum of 6 months	Provides long-term protection
Reality Check	At session start	At any time	Reminds you how much time and money you have spent

Support and Contact

When things go wrong, you are not alone. hebaji's support team is with you 24/7.

24/7 Live Chat

Talk to us in Bengali at any time. We are ready to help with any question or issue related to responsible gaming.

Email Support

For detailed issues, email us at: [email protected] — we will respond as soon as possible.

Privacy Guarantee

Your information and conversations will remain completely confidential. SSL encryption and a strict data policy are always in place.

For parents: If you suspect that your child or a family member is using this platform, contact us immediately via live chat. We treat the protection of minors as our highest priority.

Frequently Asked Questions — Responsible Gaming

After logging in, go to the "Account Settings" section and find the "Responsible Gaming" option. From there you can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. You can lower the limit at any time, but increasing it requires a 24-hour waiting period.

Yes, but the account cannot be reactivated in any way before the specified period ends. The minimum self-exclusion period is 6 months. If you choose permanent self-exclusion, account recovery is not possible. Any funds in your account during self-exclusion remain safe and can be withdrawn once the period ends.

Time-Out is a temporary break — from 24 hours up to 6 weeks. Once the period ends, the account is reactivated automatically. Self-exclusion is a long-term or permanent measure — it applies to more serious situations. If you are dealing with a deep problem related to gaming, self-exclusion is the right path.

No. hebaji is for players aged 21 and above only. Age verification is mandatory during the registration process. If a minor is detected, the account is closed immediately and any deposited funds are returned. Parents are requested to keep their devices and accounts out of reach of children.

First, contact hebaji's 24/7 live chat — our team is ready to help in Bengali. You can also reach us by email at [email protected] with details of your situation. We will assist you with self-exclusion, setting limits, or any other steps you may need.

Yes, all your information is completely confidential. hebaji uses SSL encryption and follows a strict privacy policy. Discussions related to responsible gaming are also fully secure and private. Read our privacy policy for more details.

Enjoy hebaji Safely

Follow responsible gaming habits and enjoy yourself on our trusted platform.

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hebaji's Commitment

We believe that building a responsible gaming environment is not only an ethical duty — it is also the core foundation of our business philosophy. We work tirelessly to ensure that every player at hebaji has a protected, informed, and enjoyable experience.

We use advanced technology and strict security measures to ensure fair play on our platform. SSL encryption is always active to protect your personal information. Our support team is available 24/7 in Bengali.

Remember — gaming is entertainment. It is never a way to solve financial difficulties. Enjoy gaming within limits alongside a happy and healthy lifestyle.

For more information, visit our Help Center or Terms and Conditions page.