Frequently Asked Questions
hebaji FAQ — Answers to all your questions
From opening an account to deposits, withdrawals, bonuses, and security — find everything you want to know about hebaji all in one place.
This detailed FAQ page has been created around the most common questions from hebaji users. Below you will find questions and answers divided into five sections — account registration, deposits and withdrawals, game rules, bonuses and promotions, and security and responsible gaming. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
To open an account at hebaji, you need to provide your active mobile number, a strong password, and your date of birth. Once registration is complete, you can access the platform immediately. It is important to complete the identity verification process before making your first deposit, which ensures the security of your account.
Each user may open only one account. Creating multiple accounts goes against hebaji's terms and conditions and may result in account suspension. If you forget your login details, use the password recovery option or contact support.
Click the "Forgot Password" option on the hebaji login page. A verification code will be sent to your registered mobile number. Use that code to set a new password. The entire process is completed within a few minutes. If you have any trouble, reach out to the 24/7 live chat support.
hebaji is only for users aged 21 and above. Date of birth is verified during registration and age proof documents may be requested if needed. Protecting minors from gambling is one of our primary responsibilities.
Yes, hebaji is fully mobile-friendly. From any Android or iOS smartphone browser, go to the hebaji Login page and access your account with ease. There is no need to download a separate app; the website works smoothly on mobile screens.
Deposits and Withdrawals
Deposits made via bKash are generally credited to your account instantly. In case of network issues, it may take a few minutes at most. The minimum deposit amount is ৳100. The status of each transaction can be viewed from the payment history in your account.
Yes, Nagad is one of the supported payment methods at hebaji. Just like bKash, you can deposit any amount starting from ৳100 quickly and securely using Nagad. Transactions can also be made via Rocket and bank transfer.
The minimum withdrawal amount from hebaji is ৳800. After submitting a withdrawal request, the money is usually transferred to your bKash, Nagad, or Rocket account within 5 to 30 minutes. Bank transfers may take a little longer.
hebaji does not charge any extra fees for deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket) may apply their own charges — please contact the relevant provider for details on that.
hebaji supports bank transfers through major banks in Bangladesh — such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit amount for bank transfers is also ৳100 and the minimum withdrawal is ৳800. Check the payment page for the latest list.
Withdrawals are usually completed within 5 to 30 minutes. If it takes longer, first check your account's transaction history. Withdrawals may be on hold if verification is not complete. If the issue persists, contact hebaji's 24/7 live chat support with your transaction reference number.
Games and Rules
To bet on BPL or any other cricket tournament, go to the cricket betting section on hebaji. You can place bets before the match starts or while the match is in progress (live betting). There are various markets available to bet on, including match winner, toss, and top run scorer. Review the odds carefully before placing a bet.
RTP or Return to Player is the theoretical percentage rate at which a slot game returns money on average over the long term. For example, a game with a higher RTP means more prizes are distributed over time. However, this is not a guarantee of results in any individual session — outcomes remain random in the short term.
Yes, the hebaji Casino section offers live casino games from world-class providers including Evolution Gaming and Ezugi. Enjoy Baccarat, Roulette, Blackjack, and many more games in real time with a live dealer. With a good internet connection, you can play without any issues from mobile as well.
Aviator by Spribe is a crash-style game where a plane keeps flying higher and the multiplier keeps increasing. You need to cash out before the plane crashes. The game runs on a completely random algorithm and there is no way to influence it. Set your bet amount responsibly.
hebaji only offers games from reputable providers (such as PG Soft, Pragmatic Play, JILI, and Spribe), whose RNG (Random Number Generator) is audited by independent third parties. The results of all slots and live games are completely random and no one — neither the platform nor the player — can predetermine them.
Bonuses and Promotions
New users get a 120% welcome bonus up to a maximum of ৳8,000 on their first deposit. For example, depositing ৳1,000 gives you a ৳1,200 bonus — a total of ৳2,200. Once you register an account and make your first deposit, the bonus is automatically added to your account.
The wagering requirement for hebaji's welcome bonus is 15 times (15x). This means you need to wager a total of 15 times the bonus amount before you can withdraw the bonus funds. Once this condition is met, you can apply to withdraw your winnings. See the terms and conditions page for full details.
If you deposit ৳14,000, the 120% bonus would come to ৳16,800, but since the maximum cap is ৳8,000, you will receive a ৳8,000 bonus — making your total balance ৳22,000. The welcome bonus will not exceed ৳8,000, so for deposits above ৳6,667, the bonus amount stays the same.
hebaji's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You are automatically promoted to a higher tier based on regular play and activity. At the Platinum tier, you can earn up to 1.2% cashback per week. VIP members enjoy special offers and priority support.
hebaji VIP cashback varies by tier: Bronze — up to 0.3% weekly, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%. This cashback is given each week on net losses (bets lost) and is added to your balance.
Security and Responsible Gaming
Yes, hebaji uses SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties. We follow a strict privacy policy and the platform is operated in a safe and reliable manner. See the privacy policy page for more details.
Yes, hebaji offers a self-exclusion feature. You can suspend your account for a specific period of time if you wish. This feature is provided as part of responsible gaming. To apply for self-exclusion, contact 24/7 live chat support or reach out at [email protected].
hebaji places the highest importance on responsible gaming. Tools such as deposit limits, session limits, and self-exclusion are available on the platform. If you feel your gaming habits are getting out of control, contact support immediately. Visit our responsible gaming page for more information.
hebaji provides live chat support in Bengali 24 hours a day, 7 days a week. Contact us via live chat for any questions, issues, or complaints. Help is also available by email at [email protected]. Our support team is always ready to provide the best assistance to Bengali-speaking users.
If you suspect it, change your password immediately and notify hebaji's 24/7 live chat support. The support team will help secure your account quickly. For your security, never share your login details with a third party, and always use a strong, unique password.
Still have questions? Contact support
Our 24/7 Bengali live chat support team is always by your side.
Start a chat now to get a quick resolution to any issue.
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