hebaji's Privacy Policy
A complete and transparent account of how your personal information is collected, used, and kept secure.
hebaji ("we", "us", or "platform") is committed to providing a reliable and secure service for online gaming users in Bangladesh. This Privacy Policy ("Policy") explains how hebaji collects your personal information, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the steps we take to keep your information secure.
This Policy applies to the hebaji website, mobile platform, and all related services. By using hebaji, you confirm that you have read this Privacy Policy and agree to its terms.
hebaji keeps your information secure using SSL encryption and advanced security technology. We never sell your sensitive information to unauthorized third parties.
1. Information We Collect — What Data We Hold
We collect various types of information to create accounts on hebaji, process transactions, and maintain a secure environment. The details of this information are described below.
Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID or passport number
- Email address used during registration
- Mobile number
Financial and Transaction Information
- bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
- Type of payment method
Technical and Device Information
- IP address and device identifiers
- Browser type and version
- Operating system
- Platform access times and session data
- Cookie and local storage data
Gaming and Behavioral Information
- Game history and results
- Bet amounts and frequency
- Bonus usage and wagering activity
- Time spent on the platform and navigation patterns
2. Purposes of Data Use
hebaji uses your information only for specific, lawful, and transparent purposes. The main purposes for which we use your data are described in detail below.
Account Management and Identity Verification
We use your identity information to create, manage, and secure your account. This information is essential for age verification (confirming you are 21 or older) and completing the KYC (Know Your Customer) process.
Processing Financial Transactions
Financial information is used to securely process your deposit and withdrawal requests. A minimum deposit of ৳100 and a minimum withdrawal of ৳800 apply — data verification is required to complete these transactions accurately and securely.
Platform Improvement and Personalized Experience
By analyzing your gaming preferences and behavioral data, we create a more relevant and enjoyable experience for you. This includes game recommendations, bonus offers, and VIP program benefits.
Fraud Prevention and Security
We use your technical information to prevent unauthorized access, fraudulent activity, and account theft. This information helps maintain a secure environment for all hebaji users.
Customer Support
Our 24/7 live chat support team may access your account and transaction information to resolve your issues and provide accurate assistance.
Responsible Gaming Programs
We use this information to monitor your gaming behavior, identify potentially problematic gaming patterns, and provide responsible gaming tools.
3. Sharing and Disclosure of Information
hebaji never sells or rents your personal information. However, in the following limited and lawful circumstances, certain information may be shared with selected third parties.
Service Provider Partners
Payment processing (bKash, Nagad, Rocket, and bank transfers), gaming software, cybersecurity, and technical infrastructure providers are part of our service. These partners receive only the information necessary to carry out their specific functions and are required to comply with our privacy standards.
Legal Obligations
In response to a lawful request from a law enforcement agency or regulatory authority, or under a court order, we may be required to provide certain information. Any such disclosure is carried out strictly within the bounds of the law.
Fraud and Abuse Prevention
Limited information may be shared with regulatory bodies or industry security networks to prevent online fraud, money laundering, and illegal activity. This process is important for protecting the interests of all users.
Important: hebaji never shares your full payment card number, PIN, or password with third parties for marketing purposes. Our staff will never ask you for your password.
4. Cookies and Tracking Technology
hebaji uses cookies and similar technologies to keep the website functioning properly and to improve your experience. Cookies are small text files stored in your browser or on your device.
Essential Cookies
These cookies are essential for the platform's core functionality — such as maintaining login sessions, security verification, and saving game session progress. Without them, hebaji's services will not work properly.
Functionality Cookies
These cookies remember your preferred language, theme, and other settings so you do not have to set them up again on each visit.
Analytics Cookies
These cookies are used to collect information about how the platform is used so we can improve our services. The data collected is aggregated and anonymous — it is not used to identify any individual.
You can control or reject cookies through your browser settings. Keep in mind that disabling certain cookies may limit some platform functionality.
5. Data Storage and Security
Retention Period
hebaji retains your information for as long as your account is active and as needed to provide the service. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes, and enforce agreements.
Security Measures
hebaji takes the following technical and organizational measures to protect your information:
- SSL (Secure Socket Layer) encryption — all data transfers between your browser and our servers are encrypted
- Sensitive data stored in the database (passwords, payment details) is protected using hashing and encryption
- Two-Factor Authentication option
- Regular security audits and penetration testing to prevent unauthorized access
- Minimum-necessary access principle — only authorized staff may view information for specific reasons
- Firewall and intrusion detection systems
While we follow the highest industry standards, no digital system is completely secure. You are therefore advised to stay vigilant and keep your account password confidential.
6. Your Data Rights
As a hebaji user, you have the following rights over your own personal information.
Right of Access
You can find out at any time what information we hold about you. You can request this information by logging into your account or by contacting support.
Right to Rectification
If any of your information is incorrect, contact our support team to have it corrected. Information will be updated after proper identity verification.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, this may not be fully possible if there are legal obligations or active transactions.
Right to Object to Processing
For marketing communications, you may unsubscribe at any time. You also have the right to object to unnecessary processing.
To exercise any of the rights described above, or for any questions about your information, please contact our support team.
7. Protection of Minors
hebaji provides services only to individuals aged 21 or older. We do not knowingly collect, store, or process personal information of anyone under the age of 21.
During registration we collect national ID or date of birth information for age verification. If we become aware that information about a minor has been collected, that information will be deleted immediately and the account will be closed.
21+ Age Requirement: To create and use an account on hebaji, you must be at least 21 years old. Providing a false age may result in account termination and forfeiture of deposited funds.
8. Changes to This Policy
hebaji may update this Privacy Policy from time to time — for example, when legal requirements change, new services are launched, or security practices are improved. When changes are made:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notice will be sent to your registered email address.
- Continued use of the platform after an updated policy is published will be considered your acceptance of the new policy.
We encourage you to revisit this page periodically so you are always informed about our current Privacy Policy.
9. Third-Party Services
hebaji works with various game providers — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, and NetEnt — to deliver gaming content. These providers follow their own privacy policies.
bKash, Nagad, and Rocket are used as payment gateways. These payment platforms have their own terms and privacy policies. Your payment information is shared directly with these services solely to complete transactions.
hebaji is not responsible for the privacy practices of third parties, but we ensure that all our partners comply with industry-standard security protocols.
10. Contact Us
Direct chat assistance in Bengali. Our team is always ready for any privacy-related questions or concerns.
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. The hebaji privacy team is committed to responding to all your questions promptly and appropriately.
You can find answers to common questions by visiting our Help Center (FAQ). For more information about your account and security, please also visit the Responsible Gaming page.